We Are Hiring

As a Receptionist for Virtual Office Solutions (VOS), there is a responsibility to be the first point of contact, not only for us but for the many clients we take calls for and support. This is a pivotal role for our company and our clients. It is a high pressure role given there are in excess of 50 + Client lines to be answered, bookings made and rescheduled plus any administration they or we require to keep our business running smoothly. 

JOB TITLE:  Receptionist 

JOB TYPE: Contract must have own ABN and at home office set up

Job Hours: Monday to Friday 8am – 5pm availability (rosters completed 2 weeks in advance)

LOCATION: A mix of working from home and in our Sunshine Coast Office at times.

REPORTS TO: Reception Manager and Director of VOS.


  • Taking inbound and outbound calls and call transfers for 50+ clients 
  • Handling queries and complaints via phone, email and general correspondence
  • Handling bookings and reschedules via phone, email and general correspondence
  • Performing ad-hoc administration duties
  • Taking and ensuring messages are passed to the appropriate staff member on a timely basis
  • Ensuring inbox for VOS and our clients are managed daily with timely responses 
  • Using 10+ different online booking systems
  • Being first point of contact for our clients and their own clients
  • Liaising directly with our clients to assist in any administration + reception support that may require 
  • Completing daily handovers
  • Assisting Reception Manager and Director with client set up and administration


Qualifications:  Certificate III in administration is an advantage but not necessary


  • Experience in a reception / customer service role is a must
  • Allied Health Background is an advantage 

Personal Skills:

  • Organisational Skills 
  • Attention to detail 
  • Exceptional multitasker
  • Excellent verbal and written communication skills 
  • Courteous
  • Strong customer service skills
  • Able to meet deadlines  
  • Able to follow procedures and direction 
  • Able to take on constructive criticism and learn from mistakes
  • Inviting and pleasant phone voice 

Technical Skills:

  • Intermediate to advance Microsoft Office Skills (Word, Excel, Powerpoint and outlook)
  • Knowledge and understanding of Google Suite and all associated products 
  • Intermediate IT skills, able to troubleshoot basic technical issues that may arise 
  • Ability to use many software products at the one time 
  • Experience in using online booking systems 

Job Requirements:

  • Own Laptop (must be portable for trainings) or portable PC with the ability to replace and upgrade as needed 
  • Fast speed Internet – (we will require you to do an internet speed test) 
  • Backup / portable internet – for when home internet is down OR the ability to relocate to ensure shift is completed 
  • Headset 
  • Quiet home office with no background noise
  • Ability to travel and work from our Sunshine Coast office as required 


  • Complete administration tasks on time 
  • Deal with clients, suppliers and other team members professionally at all times
  • All calls are answered within set KPI times 
  • All time is logged in time tracking software and 90% of rostered time is tracked
  • A real team player 
  • Able to complete a thorough handover to the next shift team 
  • Ability to work across many online booking systems
  • Able to follow direction from Reception Manager and VOS Director 
  • Keeping a calm and harmonious team environment 

To Apply for this role please email us your resume with a cover letter outlining the below. Only applications responding to the below questions will be considered. Emails sent to 

  • That you have availability to work and be rostered at various times between Monday to Friday 8am – 5pm each week
  • You have an ABN or able to acquire one 
  • You have excellent internet connection and have a backup dongle or able to work from a new location if your home internet connection goes down
  • You have a quiet workspace free from distractions and background noise
  • You are proficient in Microsoft office products and Google workspace 
  • You are tech savvy and able to troubleshoot intermediate IT issues when they occur on your end. 
  • Please also tell us why you want to work from home? Why would this type of work suit your needs? 
  • Please tell us a bit about yourself professionally.

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