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Virtual Business Virtual Reception

How a Virtual Receptionist helps improve the Functionality of a Business?

Every entrepreneur expects to run their business effectively and smoothly, not only in the start-up phase but for the life of the business too. The need to carry out countless activities can be helped by hiring a virtual receptionist. They could handle tasks like answering phone calls, scheduling appointments, taking messages and, most importantly, being the first point of contact for new and existing business clients.  Let’s take a look at this a bit closer.

Help Run Business Smoothly!

The prime benefit of hiring a receptionist is that it helps in running the business smoothly. The receptionist is there to field calls, schedule appointments, and answer FAQ’s, they may even be able provide quotations for work, depending on the set up of your business. When the less important tasks are handed over from the shoulder of an entrepreneur to a receptionist, this allows for the team around them to concentrate better on the business tasks ahead.

Increase Productivity

Handing over the business responsibilities to a receptionist helps the business owner concentrate on other important tasks, which will help to expand the business and reach. Receptionists are there to make the team’s life easier – fielding calls so they are transferred to the correct team member.  This means you have a team member who is concentrating on their role and not taking calls that may not be relevant to their specific role.

Maintaining Records

Keeping a track of all records is very important in a business. This is where a receptionist proves to be of great help by collecting information with each call. Calls can be properly handled at the time of call; all contact details can be received and the notes taken whilst on the call can be stored and sent to the relevant person within your business. If you use a CRM, the receptionist can input all new clients straight into the CRM for follow up.

Are you looking at hiring a virtual receptionist?

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Work at home – Receptionists needed

We are currently looking to put on new team members for our Christmas rush on our Virtual Reception lines. This is a work from home role. The below requirements are a must!

  • Have Broadband Internet
  • Have a quiet space to work – minimum to no background noise
  • Have your own ABN
  • Have a reliable computer with headset (the phones run directly through your PC, no handset is required)
  • Have an intermediate level of PC skills. You will be required to use many on-line applications as well as setting up your email address we also use Dropbox for file sharing so downloads and uploads are a given in this role
  • A friendly and warm phone voice
  • Punctuality and reliability
  • Likes a challenge
  • Be able to deal with complaints in a professional manner
  • Attention to detail
  • Can work as part of a team and individually
  • The ability to pick things up quickly and ask for help if needed
  • MUST be able to commit to being available during your roster’d hours for an immediate start up to 20th December 2013

The positions currently available are:

8:00am – 12:00pm Monday to Friday (AEST)

12:00pm – 5:00pm Monday to Friday (AEST)

There may be ongoing work for the right candidate after this busy period of both Reception and Administration tasks.

This role is paid per call answered. The pay is $1.80 per call taken and can average anywhere between 20 – 50 Calls in a particular shift. You will be roster’d on with one of our experienced team members at all times.

We have many clients who we take incoming calls for and tasks will range from basic message taking, making bookings and product knowledge queries.

If you feel you are a good fit for our team and can commit to the required hours, we would love to speak with you. These roles will start asap.

please email me your interest at korrync@vos.net.au

Kind Regards
Korryn Campbell

 

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How a VA can bring balance to your life

When I first meet people and they ask what I do, my response is always “I’m a Virtual Assistant”.  To that, I always get “A what?”

Once I explain what it is a VA is and can do, the next question I get is usually “So how does it work?”

Over the past few years there has been much speculation that a VA is an Administration Assistant. This is very misleading as there are many VA’s who do specialise in Administrative Support, however,  a Virtual Assistant (VA) is a specialist in their chosen field.  I, for instance, am an Executive Assistant and Client Director. This is what I love doing and what I excel at. I work with many other VA’s who specialise in other areas such as social media, IT, human resources, administration, proof reading, bookkeeping,  transcription, reception, graphic designers…the list really is endless.

So how is it that these VA’s can bring balance to your business and life? Well, most VA’s would have a discussion with a client before starting work to identify what it is that is needed. Here at Virtual Office Solutions we offer a complementary service consultation where myself as the Director would hold a 30min consult with the client to go over what their objectives are and implement a plan with the client so they can achieve their ultimate goals. Generally, most VA’s have other contacts so that if they can’t service what you need they will more than likely know someone who can.

It must be noted that a VA is not an employee, think of them as a consultant you put on to work their magic in areas that may not be your speciality. A VA will supply their own equipment, pay their own taxes and will not charge super or leave. Most VA’s will charge by the hour however it is becoming more customary that VA’s work on retainer type packages with clients booking in x amount of time per month/week.

To determine how a VA may be able to help you, first think about what it is that YOU love doing in your business and what you excel at. From there, think about the tasks that you are not that overjoyed in doing or items that take you away from running your business, make a list and contact a Virtual Assistant.

Bringing balance to your life!

KC xx