Virtual Business

3 steps to find the BEST Virtual Assistant!

Searching for a Virtual Assistant is not an impossible task. Rockstar VAs are always around with their Virtual Support. You just have to open your eyes and find the best one to partner with, without adding more stress to yourself.

Follow these 3 tips to find the best one for you now!

  1. Hire as if you will rely on them completely!

While you start the search, make sure that you hire like they are going to do everything. Look for qualities that will make you feel like relying completely on them will not be a mistake. Make sure they are trustworthy, experienced, and they have worked with other clients in the past. Make sure the candidate understands your requirements and workload. Searching for the candidate this way will help you find the right person easily.

  1. Do you really need them?

Most of the time, we just need someone to do our work and the other times it is just current work stress that wants you to hire a virtual assistant. So, check if you really need their services or not. This will be the only thing that will help you to search for the right VA. If you really need assistance, only then will you put the best efforts to reach one.

  1. Testimonials and Online Reviews Work!

So you can always be sure, ask the virtual assistant about their past work and experience in the same field. Testimonials and online reviews are great, as you can always check whether their customers were satisfied with the virtual assistant and the work they supplied.  It’s important that you always check a contact and look at their testimonials on their website.   Did the assistant come to you as a referral from a business colleague, ask the virtual assistant to supply you with a few contacts and call and speak to their past or current clients to understand how they work and if this fits in with your expectations.

Go ahead and try these tips to find the best virtual assistant for your needs today!


Work From Home – Virtual Receptionist


We are currently seeking a Virtual Receptionist to work from home. The initial hours will be 2pm- 5pm Monday – Friday AEST. This is a work from home role. The below requirements are a must!


  • A wired ADSL2 or stronger Internet connection. (Min 5mbps download and above 0.7 for upload, see speed test below)
  • Google Chrome.
  • Have a quiet space to work – minimum to no background noise
  • Have your own ABN
  • Have a reliable computer with USB connected headset (Voip Compatible)
  • Have an intermediate level of PC skills. You will be required to use many online applications. We also use Dropbox for file sharing so downloads and uploads are a given in this role


  • A friendly and warm phone voice
  • Punctuality and reliability
  • Likes a challenge
  • Be able to deal with complaints in a professional manner
  • Attention to detail
  • Can work as part of a team and individually
  • The ability to pick things up quickly and ask for help if needed
  • MUST be able to commit to working your rostered hours starting ASAP for a minimum 6 month contract

This role is paid per call answered. The pay is $1.80 per call taken and can average anywhere between 5 – 50 calls in a particular shift.

This is the perfect opportunity for a work at home role for someone who is already at home during the required hours, going about their day, to earn some extra money. This is not a role for someone who relies on an income as you are paid per call and we cannot guarantee call volume. It would suite someone who is already at home during the required hours and doesn’t mind answering calls to earn a bit of pocket money.

If you feel you are a good fit for our team and can commit to the required hours, we would love to speak with you.

Next Steps:

  • Please take the following speed test on your Laptop or PC. Just click on the link and start test. We are looking for a speed of 5.0mbps or higher and upload speed of 0.5 or higher.
  • Email your results with Resume to
  • Include your available start date and you ABN #
  • I will be in contact with you if you are a suitable candidate

How to structure a KILLER services page

Our resident online marketing guru Nicole Hammett, has shared with us tips on how to structure a service page.


Most service based business are selling exactly that.. services (or products). Your Services page needs to work extremely well to really hit home what you do.

It is really important that you service page uses the following formula

  • Clear structure
  • One page per service
  • Make sure the service pages are in logical order
  • Use Headlines
  • Call to actions
  • Lead generation

Clear Structure

This is so important.. Your services page needs to be layout in a well structure format. If you make it too confusing potential client’s won’t understand where they need to go.. and more importantly ‘what you do!’.

So try and keep your sub-pages to a minimum. So when people hover over your Services menu the dropdowns should only go down two levels maximum. Any more and you will confuse people.

One level (category) is ideal!

One Page Per Service

You should have one page per services – very similar to how we have laid out the VOS website.

You should go into detail for each service. So if you offer Social Media services have one page for Facebook and one page for Twitter.

The benefit of having one page per service allows you to customise certain headings and tags within your website that will assist with SEO.

Logical Order

Your service page should definitely be categorised. So if you have more than one service and then services under that be sure that everything is logical for people.

If you run a beauty shop and have different beauty services like hair, makeup and waxing – then be sure to have a category for each.

Then under hair keep all of your hair services on that page. You don’t need to create another subpage for ‘haircuts’. Your website will be way too big and too confusing for anyone to find information.

So keep it simple.

Make Use of Headlines

Headings are a great way to keep your website page flowing in order.

If you have services on the one page then make use of these headlines to break up the page and to make each service stand out.

This is perfect to make certain parts stand out and is perfect to capture the attention of those who skim read.

Call to action

You want people to buy your services right? Well then you need a call to action on EVERY service page.

Have one CTA at the top of the page. I usually put that in my sidebar – a big call now or get a quote button works really well.

Then have another one down the bottom of your page too. This one should stand out as well and make it really easy for people on your page to understand the next step.

Lead Generation

You should have a lead generation form on every service page. While some people are ready to buy straight away others aren’t.

So a simple lead generation form (or subscribe form) is great. Pop that in your side bar at the top of the page with a special offer that they can receive if they give your their email address.

That way they are giving you permission to market to them so when they are ready to buy – you are top of mind.

Bye for now!

Nicole Hammett

Online Marketing Guru and Extraordinaire


Why use a professional Résumé Writer

Our resident Professional Resume Writer, Cory Edwards has shared with us why people should use a professional resume writer.


If you are currently unemployed, a professionally written résumé significantly increases your chances of getting an interview.  If you’re currently employed, having your résumé written and/or updated by a professional résumé writer ensures you’re prepared for job opportunities should they arise.

How much is your career worth to you?  As a professional résumé writer, I am amazed at how little time and money most spend planning their careers. Most of us spend more time planning a family holiday each year than we do on creating a career strategy (and most of us spend more money on holidays than we would ever spend on planning or advancing our careers). Isn’t your career worth the investment of a professional résumé writer?  Professional résumé writers create résumés everyday and use current concepts and trends that make you more marketable.

Writing a résumé can be a daunting task. It has a style unlike virtually any other document you are likely to write. Consequently, many people rely on either preconceived ideas or stock templates when setting down their credentials, dooming themselves to a mediocre product that will not yield results. Soon, the lack of results translates into earnings lost, and your job search becomes very expensive.  Don’t waste valuable time (and money) by trying to write or update your résumé yourself. Instead, hire someone who does it every day and has a proven track record of getting their clients interviews.

Bye for now!

Cory Edwards

Professional Résumé Writer


The Importance of Proofreading & Editing

Our very own proofreader and editor, Karen Jones has shared with us…The Importance of Proofreading & Editing!


Proofreading and editing your documents is an essential part of publishing anything. Before you submit a book, blog post, essay, email, uni presentation or before a website goes live, you should always proofread your work or get someone else to read it first.  A second set of eyes to check your work is always a good idea.

There is nothing worse than reading someone’s work and finding grammatical errors or paragraphs which don’t read well.  It’s the first thing I notice when reading anything and it can sometimes mean the difference between using that person’s services or not.

Editing is also very important, especially if you are working on a client’s website; making sure all the links go to the correct pages is vital as well as checking that everything on the page looks streamlined and is sitting right.  You don’t want images being cut off by words or vice versa.

So the next time you write something, no matter what it is, make sure you proofread and edit it first and if you don’t have the time to do this yourself, then outsource your work to a professional who would be happy to do this for you.

Bye for now!


Proofreader & Editor


Marketing your business

Welcome to 2014!

This year I hope to launch a few new products. In order to do this I need to ensure I have procedures in place for marketing and client contact.

Having a great marking plan can help reach your target market, boost customer sales and get those “word of mouth” referrals we all love.

This week I have been doing research into marketing my business and the best ways to help me achieve my goals for 2014. I don’t have a big marketing budget to be able to spend, so am looking into more cost effective ways to market my business and still keep cash flow in check.

Without clients, a business will not survive. A business needs to understand the value of marketing and understand that people are unlikely to use your service unless they know who you are and what makes you the better choice over some of your competitors.

It’s important to build your brand. In order to do this you need to know who your target audience are, what you have that your competitors don’t have, what your competitors have that you don’t have and what it is you want to achieve.

The next thing to do is to write a marketing plan…yep take out your pen and paper and have a good old fashioned brain storming session. Some questions to ask yourself are:

  • How can you meet your target market’s needs?
  • What are your competitor’s strengths and weaknesses?
  • Are you in a position where clients can see the benefits of your services?
  • What makes you stand out above the rest?
  • What can you offer that others cant?

From here, it’s time to map out your strategy. This should include ideas on how to market, what channels will be used, what timeframes will be set, what will you need in order to get things moving, will this require a budget (if so, what are the costing’s), will the team need to be motivated in order for them to on-sell and do you need any outside help.

I’m about to start writing my marketing plan for 2014 based on the above research I have done. It’s been a little overwhelming with all the info out there on Marketing Strategies. As I don’t have a big budget, most of my marketing will be done online and face to face networking. I have also been very lucky over the past 4 years and receive most of my work via referral from other/past clients, so I would like to focus a little on this also and offer incentives to current clients….wish me luck!

Bringing balance to your life!