Harnessing Your Waitlist for Maximum Engagement

With the demand for Allied Health services in Australia soaring, thanks in part to the National Disability Insurance Scheme, this has led to many practices having full waitlists. Every week, many people are being referred and added to those lists, but often these people move on to other providers before a spot opens up leaving you with far fewer people than you initially thought. This checklist looks at every point of their journey and how any concerns or questions can be addressed.

  1. Every query should receive a phenomenal first impression, no matter if your books are filled and there is a waitlist. Aim to reply to the inquiry promptly, ideally on the same day or next business day if received during the weekend. Provide an estimate of when they can expect to be seen, and offer helpful information about your practice so they can make an informed decision if you’re a suitable fit for them.
  2. Make the most of your waitlist with creative and value-packed resources. Give your patrons access to mini video series, blog/vlog posts, masterclasses, ebooks, newsletters, and even Facebook Lives that provide useful information without giving away industry secrets. This is a great way to thank them for putting their trust in you while they wait. Try sending them something each week that will add value to their lives while they wait.
  3. Staying organised is critical when managing your waitlist. Keep track of them in one convenient place outside of your inbox with help from scheduling systems like Power Diary and Cliniko. These have built-in waitlists where you can view who is waiting, how long they’ve been on the list, and write down any notes or preferences to ensure a smooth appointment process.
  4. Your waitlist can be more than just a nice-to-have business resource – it’s an opportunity to build relationships and show that you care. Follow up on your promise to contact them every month by calling them and giving them a wait-time update. Don’t forget to direct them to any new resources you’ve developed or promote your social media accounts too! Consistent follow-up shows that you value their time and effort investing in you.

Having a warm and engaged waitlist of potential clients is an exceptional advantage to your business. You can use these contacts to send out creative resources, build trust, and establish credibility with them. 

However, if the wait times become too long and people start dropping off despite continued contact and information, consider closing your waitlist until further notice. You can also encourage new leads to subscribe to your newsletter or follow you on social media. 

These are 4 simple and effective steps for making sure you keep a healthy waitlist! 

If you need a hand with your waitlists, reception and administration needs be sure to reach out to us as we can organise a time to chat though, how we can streamline your business and give you back some time. 


4 reasons why you need to hire a Virtual Receptionist

Hiring a virtual receptionist is a great way to ensure that your business never misses a call or potential client. A virtual receptionist can help you build stronger relationships with customers by providing courteous and timely customer service, even when you’re not in the office. 

Not missing calls from potential clients can make a huge difference for businesses both small and large, as it ensures that inquiries are handled promptly and professionally. Additionally, having someone manage incoming calls frees up more of your time and energy for more important tasks such as marketing or product development. Here are some of the benefits of hiring a virtual receptionist:

  1. Professionalism – A virtual receptionist ensures that all of your incoming calls are answered in a friendly, professional manner. They understand the importance of first impressions and will handle each call with care and expertise.
  2. Increased Efficiency – By delegating the task of managing incoming calls to a virtual receptionist, you can free up your time to focus on other crucial aspects within your business. This allows you to work more efficiently while also giving yourself an opportunity to develop new strategies or concepts without taking away from customer service duties.
  3. Cost-Effectiveness – Hiring an in-house employee requires additional payroll expenses but with a virtual receptionist, costs remain minimal due to their competitive hourly rate and no need for extra office space or resources such as computers or phones (which are provided). This makes it easier for businesses on tight budgets to keep their overhead costs down while still delivering excellent customer service!
  4. Reliability – Virtual receptionists have extensive experience handling different types of inquiries from customers around the world which makes them incredibly reliable when it comes time to handling calls from potential clients. You can rest assured knowing that all inquiries will be attended to in the most professional manner without any hiccups along the way! 

No one likes missing out on opportunities due to unanswered phone calls, especially when it comes to business related matters. Having a reliable virtual receptionist is essential for keeping track of every single inquiry and ensuring that each call is managed properly so that nothing falls through the cracks!


10 Ways to Unlock the Power of Automation For Your Business

Are you looking to streamline your business with automation? Automation can help save time and resources, while ensuring greater accuracy and efficiency. Here are 10 ways that you can automate your business:

  1. Use email automation software to send automated emails to customers and prospects.
  2. Leverage accounting automation tools for faster invoicing, increased accuracy in billing and more efficient tax filing.
  3. Utilise CRM software for automated customer segmentation and personalised customer communications.
  4. Deploy an ecommerce platform for automated product ordering, inventory management, shipping and tracking.
  5. Use scheduling tools to manage employee shifts, client appointments or revenue projections in an automated way.
  6. Implement AI technology for automatic customer support answering common customer queries 24/7/365.
  7. Take advantage of chatbot solutions to answer customers’ questions quickly without manual input or involvement from employees or agents.
  8. Invest in marketing automation solutions such as triggered emails, drip campaigns, and lead scoring to reach new audiences with targeted content every day with minimal effort on your part.
  9. Set up automated backups so that all your important data is stored securely offsite in case of an emergency or data loss event caused by hardware failure or malicious intent of others
  10. Use voice automation services like Alexa or Siri powered devices to order products using just their voice commands making the process quicker and easier than ever before!

Automating your business processes can save time and money while improving accuracy and efficiency – so why wait any longer? Follow these tips now to get started automating today! 

If you are not sure you have the time or skillset to implement automations, reach out to us, we would love to help!