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Organisation

One of the main compliments I get is that I am one organised cookie. I always tell my children “Don’t organise the organiser”.

As a business owner, virtual assistant, mother and wife, I need to be organised and have some very basic ways of achieving this. So basic that I want to share with you all in the hope that you too can conquer organisation!

  1. I make a habit of checking my emails 3 times a day – morning, mid afternoon and evening. I enter this into my calendar as “Email Management”. With technology everywhere we look these days, we tend to constantly be checking and responding to emails, social media alerts, etc. This eats up so much of our time, so limiting your email time to just 3 times a day will help you get balance in your day and be more productive.
  2. Another thing I stick by is allocating 30 min each morning to work on my business. I call this “Admin time”. This varies depending on the day, however it is used for writing blogs, setting up my social media for the following week, invoicing, chasing overdue client payments, research, updating my website, interviewing potential team members, etc. I do this back to back with my email checks of a morning and do this before I start any client work so I am clear headed and focused on what I need to do for my business.
  3. I also enter client work time into my calendar – this is active time throughout the day when I work solely on client work. I schedule each client into certain times of the day so they have a constant flow of work from me. This allows me to focus on one client at a time and not over commit.
  4. I make Fridays my fun days by cranking up the tunes on Fridays. I found music motivates me so much and gets me mentally ready for the weekend, helps me switch off over the weekend so I can focus on my family and myself. I also find because I am feeling motivated I pump through my work on Fridays which then helps my energy levels as I feel motivated and energised to take on the world!
  5. I always look at my calendar the week before so I know in my head what I have on and then ensure I look each day in my “Admin time” at what is on the next day so I am well prepared.

So, these are the things I do to try and balance out my workload so I am organised and in control of my business and most importantly, so I can organise my clients and be the best I can be.

Bringing balance to your life!

KC xx

 

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Work at home – Receptionists needed

We are currently looking to put on new team members for our Christmas rush on our Virtual Reception lines. This is a work from home role. The below requirements are a must!

  • Have Broadband Internet
  • Have a quiet space to work – minimum to no background noise
  • Have your own ABN
  • Have a reliable computer with headset (the phones run directly through your PC, no handset is required)
  • Have an intermediate level of PC skills. You will be required to use many on-line applications as well as setting up your email address we also use Dropbox for file sharing so downloads and uploads are a given in this role
  • A friendly and warm phone voice
  • Punctuality and reliability
  • Likes a challenge
  • Be able to deal with complaints in a professional manner
  • Attention to detail
  • Can work as part of a team and individually
  • The ability to pick things up quickly and ask for help if needed
  • MUST be able to commit to being available during your roster’d hours for an immediate start up to 20th December 2013

The positions currently available are:

8:00am – 12:00pm Monday to Friday (AEST)

12:00pm – 5:00pm Monday to Friday (AEST)

There may be ongoing work for the right candidate after this busy period of both Reception and Administration tasks.

This role is paid per call answered. The pay is $1.80 per call taken and can average anywhere between 20 – 50 Calls in a particular shift. You will be roster’d on with one of our experienced team members at all times.

We have many clients who we take incoming calls for and tasks will range from basic message taking, making bookings and product knowledge queries.

If you feel you are a good fit for our team and can commit to the required hours, we would love to speak with you. These roles will start asap.

please email me your interest at korrync@vos.net.au

Kind Regards
Korryn Campbell

 

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How a VA can bring balance to your life

When I first meet people and they ask what I do, my response is always “I’m a Virtual Assistant”.  To that, I always get “A what?”

Once I explain what it is a VA is and can do, the next question I get is usually “So how does it work?”

Over the past few years there has been much speculation that a VA is an Administration Assistant. This is very misleading as there are many VA’s who do specialise in Administrative Support, however,  a Virtual Assistant (VA) is a specialist in their chosen field.  I, for instance, am an Executive Assistant and Client Director. This is what I love doing and what I excel at. I work with many other VA’s who specialise in other areas such as social media, IT, human resources, administration, proof reading, bookkeeping,  transcription, reception, graphic designers…the list really is endless.

So how is it that these VA’s can bring balance to your business and life? Well, most VA’s would have a discussion with a client before starting work to identify what it is that is needed. Here at Virtual Office Solutions we offer a complementary service consultation where myself as the Director would hold a 30min consult with the client to go over what their objectives are and implement a plan with the client so they can achieve their ultimate goals. Generally, most VA’s have other contacts so that if they can’t service what you need they will more than likely know someone who can.

It must be noted that a VA is not an employee, think of them as a consultant you put on to work their magic in areas that may not be your speciality. A VA will supply their own equipment, pay their own taxes and will not charge super or leave. Most VA’s will charge by the hour however it is becoming more customary that VA’s work on retainer type packages with clients booking in x amount of time per month/week.

To determine how a VA may be able to help you, first think about what it is that YOU love doing in your business and what you excel at. From there, think about the tasks that you are not that overjoyed in doing or items that take you away from running your business, make a list and contact a Virtual Assistant.

Bringing balance to your life!

KC xx

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Ideal Clients

Wow what a crazy month it has been!

I have been fortunate enough to sign on 3 new Virtual Reception clients, with all of them being my ideal client. I was unfortunate enough to have a client who I thought was once an ideal client, until they stopped paying me…not so ideal!

I have since fired this client and am still chasing the money for 2 months of Virtual Reception service and around 40hrs of PA service.

One of the new clients, are now advertising on TV. We are taking all the calls that come into the lines. Because of this, we are flat out, so I am going to advertise for a new Virtual Receptionist to come on board and give us a hand.

This got me thinking about what is an “ideal client”. I guess for me I look for clients who will respect myself and my team as partners and not employees. I would hope that my ideal client would also value the work we do for them. An ideal client would also be looking for some sort of balance in their life or business and understand the pressures of running a business and a family. I would certainly be looking for a client whom we can grow with and nurture along the way. Lastly an ideal client pays their invoices on time.

I would be very interested to see what you class as an ideal client?

Bringing balance to your life!

KC xx

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Who, What , When, How and Why

I introduced you to my family last time, now it’s all about me!

Who
My name is Korryn Campbell. People tend to not know how to pronounce my name correctly so I am called KC just to make it easy for all. As an FYI my name is pronounced Corinne or Core-in. I am a mother of 2 and wife / CEO of the Campbell Clan and love my life to its fullest.

What
I am a certified Virtual Assistant specialising in Executive Assistance and HR. I also have a team of VA’s who each specialise in their own niche.

When
I first started my business in 2009 while I was on Maternity leave with my full time employer. I was at a stage where I wanted to do more with my career but also wanted to be there for my children as they grew and went off to school.

How
I started my business purely because I sucked at all the other stay at home jobs I was trying out. My husband got sick of me coming up with new ideas and schemes until he finally came up with the idea to do what I do best. I looked into supporting business in the Admin world and found there was a whole industry out there called Virtual Assistant.

Why
Because I really am a terrible sewer. Yep I can’t sew a button on a shirt to save my life. One of my crazy scheme ideas was that I was going to Sew and make baby slings from home. After borrowing my mum’s sewing machine and having to get my husband to thread it all up for me…I gave up . I wanted to be the stay at home mum and housewife but so desperately needed to keep my brain active and keep my career in the future somehow.

Bringing balance to your life!

KC xx