Are you missing business because you’re in meetings, on the phone, working with clients or just simply on holidays?  Do you need a receptionist but don’t want to hire a full time employee?  Why not try VOS for your Virtual Reception needs.  Here at VOS, each time your phone rings, we answer your calls in your company name with a live person from our office in Australia.

We can answer your call full time, take overflow calls or take calls on an ad hoc basis.  We take a detailed message and either email or SMS to your staff; transfer the call to your staff, we can even make bookings and give general product knowledge to your clients right then and there on the call.

Here at VOS, we can provide you with a local number (called a DID).  You can either use this number to simply divert your phone to us or you can use the DID as your own company number.

Packages to suit any business

  • Flexibility
  • Unlimited Calls
  • Message taking – Send via email
  • After hours voicemail
  • Live Receptionist
  • Dynamic
  • Up to 100 calls per month
  • All Bronze inclusions
  • SMS
  • Call Transfer
  • Platinum
  • You select your monthly call cap
  • All Bronze and Silver inclusions
  • Bookings and customer service
  • Outbound Calls
  • Quantum
  • Combining any 2 or more services to create a specialised package
  • Message taking – Send via email
  • After hours voicemail
  • Live Receptionist

Flexibility Package Info

For those small businesses who do not have a large amount of monthly calls.  This package gives unlimited calls per month and is our entry level package.

This package includes:

  • Live Receptionist
  • Calls answered in your company name
  • Message taken and sent via email using a pre designed template with the info YOU need us to gather
  • After hours voicemail  – these are checked each morning and dealt with
  • Unlimited calls

Dynamic Package Info

This package has been designed for the independently owned business in mind.  You will receive up to 100 calls per month with all the Bronze Package inclusions, with the added bonus of having your messages SMS’d to your mobile device and we can even transfer calls to a mobile or landline.

This package includes:

  • Live Receptionist
  • Calls answered in your company name
  • Message taken and sent via email using a pre designed template with the info YOU need us to gather
  • After hours voicemail  – these are checked each morning and dealt with
  • Messages can be taken and sent via SMS
  • Call Transfer

Platinum Package Info

This is the ultimate Virtual Reception package and has been custom designed for Business who receives ever changing amounts of calls (this is tradies, hairdressing, doctors, beauty, specialist clinics, etc).  This is quoted as per monthly amount of calls, yes YOU tell us how many calls a month you want included in your cap.  This package includes all Silver Package inclusions but also includes bookings and appointment setting as well as a full customer service option.  We can even make outbound calls on your behalf.

This package includes:

  • Live Receptionist
  • Calls answered in your company name
  • Message taken and sent via email using a pre designed template with the info YOU need us to gathe
  • After hours voicemail – these are checked each morning and dealt with
  • Messages can be taken and sent via SMS
  • Call Transfer
  • Bookings and appointment setting using an online booking system (either yours or we can recommend Appointy, GeoOp and Power Diary)
  • Customer service – we can take payments, give quotes, product knowledge, basically all 1st tier customer service
  • Outbound calls – we can confirm bookings, change appointments, call backs

*Please note we are not a telemarketing service and sales are not included in outbound calls

Quantum Package Info

This is the ultimate Virtual Reception package and has been custom designed for Business who receives ever changing amounts of calls (this is tradies, hairdressing, doctors, beauty, specialist clinics, etc).  This is quoted as per monthly amount of calls, yes YOU tell us how many calls a month you want included in your cap.  This package includes all Silver Package inclusions but also includes bookings and appointment setting as well as a full customer service option.  We can even make outbound calls on your behalf.

This package includes:

  • Live Receptionist
  • Calls answered in your company name
  • Message taken and sent via email using a pre designed template with the info YOU need us to gather
  • After hours voicemail – these are checked each morning and dealt with
  • Messages can be taken and sent via SMS
  • Call Transfer
  • Bookings and appointment setting using an online booking system (either yours or we can recommend Appointy, GeoOp and Power Diary)
  • Customer service – we can take payments, give quotes, product knowledge, basically all 1st tier customer service
  • Outbound calls – we can confirm bookings, change appointments, call backs

*Please note we are not a telemarketing service and sales are not included in outbound calls

Get started now and request your FREE service consultation with our Director

FAQ

Do you have any lock in contracts?

No, all of our services are on an as needs basis.  The only thing we do require is that you pay the full monthly fee before you close your account.

Where are your Receptionists based?

All of our team are based in Australia.  Our receptionists all speak English as their first language.

How long does it take to set up my account?

This usually take seven business days, however, depending on the information we need to be able to take your calls, sometimes it can be shorter or longer.

Are there any start up fees?

Yes, there is an initial start-up fee of $150.  This allows us to purchase a DID, train our staff on your business and requirements and set up your voicemails and general information in our system.

Are there any hidden costs?

No, we will quote you on your needs and that quote is final.  From time to time we have clients who enter a package and as the business grows they may exceed their call cap.  When this occurs, there is usually a per call fee charged and this will be discussed in your service agreement depending on your chosen package.

How does your Virtual Reception System work?

Our receptionists are logged into the system from 8:00am – 5:00pm AEST.  During these hours, all calls that come into your lines will be answered.  At the time of call, all the information we receive from you at start up, will pop up on the receptionists screen and they will have all the information available to them to take your calls.

Are you a call centre?

No, we pride ourselves in not being a call centre where we may have 50-100 receptionists waiting to take calls.  We are a small boutique Virtual Reception service.  All of our receptionists are business owners themselves and understand the importance of first impressions for business.  We have a small team of around 2-6 receptionists (depending on our clients’ needs) and give a personalised service.

We already have a phone number. Can we keep it?

Yes, we would simply supply you with a phone number local to you and you just divert your number to the one we supply for you.

We are a new business and don’t have a number. Do we need to purchase one?

It’s up to you, we can supply you one or you can get your own and divert to us.

Do you operate 24/7?

At this stage no we do not.  This goes back to us being a small boutique service.  We do not outsource our services to other countries.  If we had a need to go 24/7 we would hire within Australia, the US or the UK and a personalised quote would be needed.

What happens to my calls after hours?

At the time of set up, we set up your after-hours message.  Our receptionist checks all messages first thing each business morning and will act on each message accordingly.

How do I pay for our Reception service with you?

We do monthly billing to make it easy for you.  You will be invoiced on or around the 15th of each month and payment is due within 7 days via direct deposit.

Do you offer 1300 and 1800 toll free numbers?

Yes, we have access to both – a personalised quote will be required.

How do we get started?

Simply click the Enquire button on the above packages.  This will take you to our contact form.  From here, our Director will organise a FREE Service Consultation to discuss your needs and get a feel for your requirements.  From there, we will send you a proposal and get you on your way!