Who is usually the fist point of contact for your business? That’s right!; it’s your receptionist – a customer service professional who will provide a positive first impression for your business.
Every business, whether big or small, should think about adding a receptionist to its team. However, if you are thinking that cost may be an issue, there is a solution – virtual reception and PA services. You may be surprised to learn that you can still have quality services without the hefty price tag of a hiring full time staff member.
If you are wondering what the benefits of a virtual reception are or if they are the same benefits as hiring an in-house staff member, read on…
Calls are Always Answered
Hiring a virtual receptionist means your calls are always answered – breaks, annual leave and sick days are always covered by a backup receptionist ready to take your calls.
Ensured Customer Service
Virtual receptionists are, in their own right, business owners who understand the importance of professional first impressions. You can expect quality customer service from the first ‘Welcome to…’, to the last ‘ …and Thank You for calling’.
Hiring a virtual receptionist is cost effective because you pay on a per-call basis – you aren’t paying a full time salary during those sometimes slow periods.
As the saying goes, ‘the first impression is the last impression’! Hiring a virtual receptionist maintains professionalism – your customers will welcome the fact that they can speak with a knowledgeable, professional team member instead of just leaving a message.
These are only some of the benefits of virtual reception and how it may be beneficial for you business. If you are still doubtful or have any questions about whether hiring a virtual reception and PA service is for you, reach out to us – you’ll be happy that you did.