Background

With a double Diploma in Business and Management and over 8 years in numerous Administration fields, Louise has worked in a variety of workplaces from Mining and Construction to top line Resorts. This has allowed her to have a thorough understanding on communication, customer relationships and business management, thus developing a passion for business and providing top level executive assistance to CEO’s and Directors.

As a mother and partner of a large family, understanding work/life balance is close to home for Louise. She takes pride in being able to make that change in a client’s business that allows them more time at home by developing numerous business structures to increase revenue, productivity or new work place systems that allows you the client to get back to managing your business.

No task is too big, as long as you have a passion for it!

Skills and expertise

Louise has experience in assisting numerous Directors in the past years whom have come from very diverse work sectors such as Construction and Fleet Management to the Barber industry. With the ability to adapt quickly to any industry and utilize skills learnt from various fields, It is recognizable that Louise has excellent communication skills, time management, a thorough understanding in client relations and is professional, approachable and adaptable.

Services offered

Executive assistant

  • Diary management
  • Reporting, Data Entry and Reconciling
  • Travel and accommodation
  • Administration support
  • Procurement
  • Personal concierge
  • Minutes of meetings
  • Delegate tasks and responsibilities to appropriate personnel
  • Appointment setting
  • Ensure all client forms are sent and received
  • Keep in contact with clients and past clients for feedback
  • Manage client start up and renewal processes and invoicing
  • Match clients with the most appropriate service/ staff
  • Enable clients to have one on one contact
  • Act as Client Manager at all times to ensure clients are ecstatic with the service and ensure continuity across the board

Client management

  • Assess potential client needs and transition into active clients
  • Management of all client appointments, session, etc.
  • Ensure all client forms are sent and received
  • Keep in contact with clients and past clients for feedback
  • Manage client start up and renewal processes and invoicing
  • Match clients with the most appropriate service/ staff
  • Enable clients to have one on one contact
  • Act as Client Manager at all times to ensure clients are ecstatic with the service and ensure continuity across the board
  • Identify issues and resolve conflicts with staff and customers

Administrator

  • Reconciling and Reporting
  • Produce documents and templates
  • High Level of skill in Microsoft Office
  • Diary Management
  • Procurement
  • Invoicing
  • Payroll
  • Client Management