As a Virtual business we pride ourselves in being able to offer the best possible virtual outcome for your business and personal needs. It is our goal to ensure we can offer our clients a complete virtual buffet when it comes to outsourcing your business needs. Its very important to get the right help and service when hiring a VA to ensure you are getting your monies worth.
Here you can listen to how your calls may be answered:
This package is designed for small business’ with low call rates. This is a basic message taking service where our Receptionists will answer the calls in your company name, take a message and email to you using an internal email template set up for your specific message needs. There is no limited on the amount of calls our clients can receive with this package.
This package has been designed with the independently owned business’ in mind. Clients on the Emerald Package can receive up to 100 calls a month. Receptionists will answer the calls in your company name, take a message and email or sms to you using an internal email template set up for your specific message needs.
The Ruby Package is a special package designed for Business’ who receive ever changing amounts of calls (this is usually tradies, hairdressing, doctors, beauty, specialist clinics etc). Receptionists will answer the calls in your company name, take a message and email or sms to you using an internal email template set up for your specific message needs. Clients on this package also have the added benefit of having calls transferred to staff using landlines or mobile numbers. This package will be quoted on the amount of incoming calls the client would like to opt in for and can range from 50 calls a month to 1000.
The Sapphire Package is the most popular package as it is a complete customer service package. In this package, our clients receive all the same benefits as in the Ruby Package but with the added benefit of appointment setting using our on-line calendar system (or yours on approval from us) and the ability to have your receptionists make outbound calls that can be used for confirming appointments, calling clients back etc. *Please note these are not outbound sales calls as we are not telemarketers*
As Virtual Assistants we often have clients who require more than 1 service. This package has been created after client feedback that they would like to use more than one service and receive discount for doing so. With the Sapphire + package our clients will receive the Sapphire package plus any other service we offer at a discounted rate. The more services you use and bundle, the higher the discount!