FAQ

Do you have any lock in contracts?

No, all of our services are on an as needs basis. The only thing we do require is that you pay the full monthly fee before you close your account.

Where are your Receptionists based?

All of our team are based in Australia. Our receptionists all speak English as their first language.

How long does it take to set up my account?

This usually takes seven business days, however, depending on the information we need to be able to take your calls, sometimes it can be shorter or longer.

Are there any start up fees?

Yes, there is an initial start-up fee of $150. This allows us to purchase a DID, train our staff on your business and requirements and set up your voicemails and general information in our system.

Are there any hidden costs?

No, we will quote you on your needs and that quote is final. From time to time we have clients who enter a package and as the business grows they may exceed their call cap. When this occurs, there is usually a per call fee charged and this will be discussed in your service agreement depending on your chosen package.

How does your Virtual Reception System work?

Our receptionists are logged into the system from 8:00am – 5:00pm AEST.  During these hours, all calls that come into your lines will be answered.  At the time of call, all the information we receive from you at start up, will pop up on the receptionists screen and they will have all the information available to them to take your calls.

Are you a call centre?

No, we pride ourselves in not being a call centre where we may have 50-100 receptionists waiting to take calls. We are a small boutique Virtual Reception service. All of our receptionists are business owners themselves and understand the importance of first impressions for business. We have a small team of around 2-6 receptionists (depending on our clients’ needs) and give a personalised service.

We already have a phone number. Can we keep it?

Yes, we would simply supply you with a phone number local to you and you just divert your number to the one we supply for you.

We are a new business and don’t have a number. Do we need to purchase one?

It’s up to you, we can supply you one or you can get your own and divert to us.

Do you operate 24/7?

At this stage no we do not. This goes back to us being a small boutique service. We do not outsource our services to other countries. If we had a need to go 24/7 we would hire within Australia, the US or the UK and a personalised quote would be needed.

What happens to my calls after hours?

At the time of set up, we set up your after-hours message. Our receptionist checks all messages first thing each business morning and will act on each message accordingly.

How do I pay for our Reception service with you?

We do monthly billing to make it easy for you. You will be invoiced on or around the 15th of each month and payment is due within 7 days via direct deposit.

Do you offer 1300 and 1800 toll free numbers?

Yes, we have access to both – a personalised quote will be required.

How do we get started?

Simply click the Enquire button below.  This will take you to our contact form.  From here, our Director will organise a FREE Service Consultation to discuss your needs and get a feel for your requirements.  From there, we will send you a proposal and get you on your way!

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Give Korryn a call on 07 3339 8055 or email at info@vos.net.au to what we can do for you today.